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From this wealth of experience, she compares Clinic A, which operates according to classic hospital processes, and Clinic B, a clinic that operates according to lean principles. In the healthcare sector, we know how important the voices of patients are. Most healthcare organizations promote the idea that patients come first.
In some cases, the patient goes straight from the surgical consult to the scheduler while in others the scheduler makes a follow-up phone call to the patient the next day. With a surgical scheduling process in place, any temporary replacement or new staff member will easily be able to slip into the role.
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